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Terms & Conditions

Christel House South Africa (CHSA)
PO Box 767
Howard Place
Cape Town, 7450

Christel House International (CHI)
Suite 1990
10 West Market Street
Indianapolis, IN 46204


Please read these terms and conditions carefully as they govern your use of our website.


Refunds/ Cancellation of donations

Should you wish for any reason to cancel your donation, you may do so in seven (7) days and receive a full refund (less bank charges). Kindly notify us of any cancellation and refund required by emailing By using this website, you consent to the terms and conditions as stipulated. If you have any queries regarding security and privacy, please contact us at or +27 21 704 9400.

Disclosure Policy

If you do give us personal information – such as your name, address or email address – in order to make a donation, we promise not to share these details with any third parties, other than those necessary to record and process your payment. We may send you email newsletters and updates from time to time. You may unsubscribe from these at any time by clicking the ‘unsubscribe’ link in the email, or by sending an email to with ‘remove’ in the subject line.

Privacy & Disclaimer

For each visitor to our Web site, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web site, the e-mail addresses of individuals who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Website; it is not shared with other organizations for commercial purposes.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.

With respect to ad servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above, e-mailing us at the above address or writing us at the above address.

Upon request we provide site visitors with access to their individual transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number) that we maintain about them. We do not rent, sell or share any contact information obtained through this site.

Consumers can access their information and/or have this information corrected by e-mailing us at the above address, calling us at the above telephone number or writing to us at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected at our site.

By using this website, you consent to these terms and conditions. If you have any queries regarding security and privacy, please contact us at or +27 21 704 9400.


PLEASE NOTE: We do not accept cash donations on-site.


Christel House South Africa is a registered Non-Profit Organisation in terms of Section 18A of the SA Income Tax Act 58 of 1962  |  NPO Number: 017-044 NPO | PBO Number: 18/11/13/1018 | PO BOX 767, Howard Place, Cape Town, 7450